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As a consumer of our motorized products, Forest River offers you a no-cost, voluntary, and independent Dispute Resolution Program managed and conducted by an independent 3rd party, DeMars & Associates. If you believe Forest River did not live up to its warranty responsibilities you may qualify to enter into the Dispute Resolution Program. For more information on the Dispute Resolution Program or DeMars & Associates, please click on the below link. www.demarsassociates.com/drp